Privacy Notice
Welcome to Boxmoor House Dental Practice’s Privacy Notice
Boxmoor House Dental Practice values your privacy and is fully committed to safeguarding your personal information. This privacy notice explains how we collect, use, and protect your personal data when you visit our website (regardless of where you access it from). It also outlines your privacy rights and explains how the law protects you.
This privacy notice is presented in a structured format to help you find specific information easily. Please also refer to the Glossary section for definitions of terms used throughout this notice.
Contents
- Important information and who we are
1.1 Purpose of this privacy notice
1.2 Controller
1.3 Contact details
1.4 Updates to this notice and your duty to inform us of changes
1.5 Third-party links - The data we collect about you
2.1 If you fail to provide personal data - How your personal data is collected
- How we use your personal data
4.1 Purposes for which we use your data
4.2 Marketing and promotional communications
4.3 Cookies
4.4 Change of purpose - Disclosures of your personal data
- Data security
- Data retention
- Your legal rights
8.1 No fee usually required
8.2 Information we may need from you
8.3 Time limits for response - Glossary
- Cookies notice
1. Important information and who we are
1.1 Purpose of this privacy notice
This notice provides information on how Boxmoor House Dental Practice collects and processes your personal data through your use of our website, including any information you provide when you sign up for our newsletter, submit an enquiry, or request further details about our services.
Our website is not intended for use by children, and we do not knowingly collect data relating to children.
It is essential that you read this privacy notice alongside any other privacy or fair processing notices we may provide on specific occasions when we collect or process personal information about you. This privacy notice complements those other notices and is not intended to override them.
1.2 Controller
Boxmoor House Dental Practice is the data controller and is responsible for your personal data (collectively referred to as “Boxmoor House Dental Practice”, “we”, “us”, or “our” in this notice).
If you have any questions regarding this privacy notice, or if you wish to exercise your legal rights, please contact us using the details below.
1.3 Contact details
Full name of legal entity: Boxmoor House Dental Practice
Email address: info@boxmoordental.co.uk
Postal address: 451 London Road, Hemel Hempstead HP3 9BE
You have the right to raise concerns at any time with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us in the first instance.
1.4 Updates to this notice and your duty to inform us of changes
This notice was last updated on 07 November 2025.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
1.5 Third-party links
Our website may include links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control such websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of any website you visit.
2. The data we collect about you
“Personal data” or “personal information” refers to any information that can identify an individual. It does not include anonymised data.
We may collect, use, store, and transfer various types of personal data, including:
- Identity data: name, title, and similar identifiers.
- Contact data: address, email address, and telephone numbers.
- Technical data: internet protocol (IP) address, browser type, version, operating system, and other technology used to access our website.
- Profile data: your preferences, feedback, and responses to surveys.
- Usage data: information on how you use our website, products, and services.
- Marketing and communications data: your marketing preferences and communication choices.
We may also use aggregated data, such as statistical or demographic data, which is not considered personal data in law as it does not identify you directly.
We do not collect special category data (such as health, race, religion, or political beliefs) or information regarding criminal convictions or offences.
2.1 If you fail to provide personal data
If we require personal data by law or to perform a contract with you and you do not provide it, we may be unable to fulfil the contract (for example, to provide a requested service). If this occurs, we will notify you at the relevant time.
3. How your personal data is collected
We collect data through a variety of methods, including:
- Direct interactions: When you contact us via forms, email, telephone, or post, or when you subscribe to our communications.
- Automated technologies: When you use our website, we may collect technical data using cookies and similar technologies.
- Third-party sources: Such as analytics providers, advertising networks, or publicly available registers (e.g., Companies House).
For more information, please refer to our Cookies Notice.
4. How we use your personal data
We will only use your personal data where permitted by law, including:
- To perform a contract, we have entered into with you.
- Where it is necessary for our legitimate interests and your rights do not override those interests.
- To comply with a legal or regulatory obligation.
We generally do not rely on consent as a legal basis for processing, except when sending direct marketing communications. You may withdraw consent at any time by contacting info@boxmoordental.co.uk.
4.1 Purposes for which we use your data
We use your personal data to:
- Register you as a new patient or customer.
- Manage our relationship with you (including updating terms and policies).
- Deliver relevant website content and marketing communications.
- Improve our website, services, and customer experience through analytics.
- Administer and protect our business and IT systems.
4.2 Marketing and promotional communications
We may use your contact, identity, and usage data to identify services or treatments that may be of interest to you. You will receive marketing communications if you have requested information from us or subscribed to our updates and have not opted out.
You may unsubscribe at any time using the links provided in our communications or by contacting us directly.
4.3 Cookies
Cookies help us improve your experience on our website. You can manage your cookie preferences via your browser settings. Please note that disabling cookies may affect website functionality. See our Cookies Notice for further information.
4.4 Change of purpose
We will only use your personal data for the purposes for which it was collected unless we reasonably consider another purpose to be compatible. Should we need to use your data for a different purpose, we will inform you and explain the legal basis for doing so.
5. Disclosures of your personal data
We may share your personal data with:
- Internal and external service providers (e.g., IT support, marketing partners, professional advisers).
- Regulatory authorities, such as HMRC or the ICO, where legally required.
- Business partners in the event of a merger, sale, or acquisition.
All third parties are required to respect the security and confidentiality of your personal data and act only on our instructions.
6. Data security
We have implemented appropriate security measures to prevent accidental loss, unauthorised access, alteration, or disclosure of your personal data. Access is limited to employees and service providers with a legitimate business need, and all are bound by confidentiality obligations.
In the event of a data breach, we will notify you and the relevant authorities where legally required.
7. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
We may anonymise data for statistical or research purposes, in which case it will no longer be associated with you.
8. Your legal rights
Under data protection laws, you have the right to:
- Request access to your personal data.
- Request correction or erasure of your data.
- Object to processing or request restriction of processing.
- Withdraw consent at any time (where applicable).
You can exercise these rights by contacting info@boxmoordental.co.uk.
We aim to respond to all legitimate requests within one month.
9. Glossary
- Legitimate interest: The business interest of Boxmoor House Dental Practice in providing safe and effective services.
- Performance of contract: Processing necessary to deliver services to you.
- Compliance with legal obligation: Processing required to meet legal or regulatory duties.
10. Cookies Notice
This Cookies Notice applies to https://boxmoordental.co.uk and all associated web pages or platforms operated by Boxmoor House Dental Practice (“we”, “us”, “our”).
By using our website, you consent to our use of cookies in accordance with this notice.
Cookies are small text files stored on your device that help us improve site functionality and performance. Some cookies are essential for operation, while others help us analyse usage anonymously through tools such as Google Analytics.
You can adjust your browser settings to refuse or delete cookies; however, some parts of the site may not function properly as a result.
For more information, please contact us at info@boxmoordental.co.uk.
